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FAQs

Delivery Time

Metro Manila: 1-3 Days
Provincial: 3-7 Days
ECQ/MECQ: Additional 1-5 Days

 

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

 

Guidelines for Merchandise Return/Refund per Republic Act (R.A.) 7394 or the Consumer Act of the Philippines

  1. Only defective products bought from this store can be returned or exchanged.
  2. Under the IRR (Implementing Rules and Regulations) of R.A. 7394, The Consumer Act of the Philippines, a change of mind on the part of the customer does not entitle him/her to a refund or exchange.
  3. The prohibition of the "No Return, No Exchange" does not apply if the product bought is in perfect condition or has no defect.
  4. Refund will be the last resort if there is no longer a replacement unit available at the time the warranty is being processed.

Refunds are not allowed after payment for order has been made.

** Refunds can be given in special cases such as when orders are served 15 days late from date agreed upon by the client and the Sales Agent

 

Return Policy

All our products had gone to three-stage quality checking. Our defective rate is 2 out of 100. We have a 7-Day Return Policy if the product that you received is defective or not working we will replace the product. Please keep all receipts and tags.

We do not issue the product replacement if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

Take a picture or video of the defective product that shows the issue and send it to customerservice@bancina.com or call us at 09777585458 explaining the concern.

Give our team 1-2 days to review the report. Once approved, we will send you our returning address where you will send the product. After we received the product we will send the replacement within 7 days on the address that you will provide.

 

Q: I have entered an incorrect address what do I do now?

If the given address is wrong then you have to contact us ASAP we can change the address to the correct one within 12 hours. No refund will be given after the 12 hours of incorrect submission. 


Q: I want to ask some questions before placing order, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us at customerservice@bancina.com or you can call us at 0977-758-5458 and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

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